Frequently Asked Questions
Got questions? You're in luck, because we have answers. Below, the most popular customer questions!
Our products are crafted using natural, plant-based ingredients. We prioritize transparency and simplicity, ensuring that each product contains recognizable ingredients.
Yes, our products are designed to be gentle and effective for various skin types. However, we recommend reviewing the ingredient list for any personal sensitivities.
To maintain the quality and potency of our products, store them in a cool, dry place away from direct sunlight. Most products have a shelf life of a year-18 months.
Yes, we offer shipping across Canada.
Due to the uncertanty of tarrifs and taxation we are currently not offering shipping the USA at this time.
We look forward to the option of shipping North American wide again soon,as we have in the past.
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your shipment's progress.
Due to the handcrafted, small-batch nature of our personal care products, we cannot accept returns or exchanges on opened or used items [1]. However, your satisfaction and skin health are incredibly important to us! If you are unhappy with your purchase, please reach out so we can make it right.
- Damages and Issues: Please inspect your order upon arrival. If an item is damaged during transit, or if you receive the wrong product, contact us within 3 business days at info@kirbsherbs.com with a photo of the issue so we can send a replacement immediately.
- Lost Packages: While we ship via Canada Post or Purolator with tracking, rural delivery can sometimes experience delays. If your package hasn't arrived within 14 business days of shipping, please let us know so we can launch a trace.
- Wholesale Orders: For our retail partners, all sales are final once delivered. Any shipping discrepancies or transit damages must be reported within 3 business days for an account credit or replacement.
Yes, we offer digital gift cards in various denominations. They can be purchased directly through our website.
You can reach us by email at info@kirbsherbs.com.
Yes, we provide wholesale pricing for retailers. Please fill out the form under contact us -> wholesale to request our wholesale catalog and discuss partnership opportunities.
We grow a small amount on our farm, and source our herbs from Canadian growers, ensuring quality and supporting local agriculture.
Yes, we strive to minimize our environmental impact by using sustainable practices in sourcing and packaging. All of our packing is reusable and can be recycled if you wish.
Yes, we offer subscription boxes that include seasonal essentials and exclusive products. Subscribe through our website to receive curated items delivered to your door.
*Sign up periods are seasonal and may not be offered when you are readying this.
We participate in local markets and events. Follow us on our social media platforms for updates on our next in-person appearances. We update regularly in our newsletter as well.
Currently, Kirb’s Herbs does not offer custom or personalized products. We focus on carefully crafted, ready-made herbal remedies and salves designed to meet common wellness needs.
At this time, we do not accept custom formulation requests. We believe in providing high-quality, consistent products that have been thoughtfully developed and tested.
Custom products require additional resources to ensure safety, quality, and effectiveness. By focusing on a curated product line, we maintain high standards and keep pricing fair for all customers.
We recommend reviewing each product’s ingredient list carefully. If you have specific health concerns, it’s best to consult your healthcare provider before using any herbal product.